If the tracking events display your package as 'Delivered,' double check that you have entered the correct address. The order address appears in the confirmation email sent by us, or you can see the details in the order history when you log into your Bodymod account.

If the details are correct, check your mailbox next. The postal service delivers our packages to your mailbox. If you've chosen DHL express delivery, the package will be delivered to you in person or at a collection point, whichever is your preference.

99% of the time, our small packages will be in the mailbox. Look for a flat, white, or brown envelope. Sometimes it can slide between other pieces of mail, so look through everything. The postal service only marks orders 'Delivered' after they're left in the correct mailbox.

If you can't find your package, go to the nearest Post Office in person with your ID & the order tracking code. If a parcel can't be safely delivered, the postman will have to take it to the nearest Post Office for collection.

Beware: if you don't collect your parcel ASAP, the package containing your beautiful piercing jewelry will be marked as 'abandoned,' and the postal service will send it back to us at your cost & responsibility.