If your order could not be delivered because the address was incomplete, there are usually a couple of ways to get it sorted. This guide explains what to do next so you can receive your parcel as quickly as possible.

Issue description

An incomplete address can stop the delivery service from completing your shipment. This may happen if important details are missing, such as a flat number, house name, building number, postcode, or access instructions.

What you can do next

1. Contact the delivery service as soon as possible and explain that your order could not be delivered due to an incomplete address.
2. Ask whether they can arrange a new delivery attempt once the address has been updated.
3. Check your order confirmation and future checkout details to make sure your address is complete and accurate.

Tips for future deliveries

• Include your full house number or name.
• Add flat, apartment, or unit details where needed.
• Double-check your postcode before placing the order.
• Make sure any delivery notes are clear and easy to follow.

Need more help?

If you need support with your order or delivery details, please contact [Customer support contact details].