Can you change the delivery address of my order before it is shipped?
If your order has not been shipped yet, we can update the delivery address for you. Please tell us the new address details as soon as possible so we can check whether the change can still be made. Before you contact us, please make sure you have the full new address ready, including:
- Full name
- Street address and house number
- Town or city
- Postcode
- Country
Once an order has been shipped, we are unable to change the delivery address. If that happens, please check your tracking details and contact the carrier directly if possible. If you need help with your order, our support team is happy to assist.