We can help you with this 😀

If your order has not been shipped and we still have it, we can cancel it. When we cancel it, the money is credited back to your original form of payment within 1-5 days (depending on your payment method).

Once we’ve shipped the order, we, unfortunately, can’t cancel it 😿

We try to ship all orders quickly to minimize delivery time. We normally ship orders within 24 business hours of them being made 💨 (sometimes within a few hours). Business hours = Monday to Friday (we are closed on weekends and public holidays).

We also send shipping emails once we send each order. It is definitely too late to cancel the order if you have received this. We are sorry! ☹️

Contact our Customer Support team if you want to cancel your order, and your order has not been shipped. We’re open Monday to Friday. If you message us on a Saturday or Sunday, we will reply to you on Monday 🧑🏽‍💻👩🏻‍💻

You can contact us here or press the blue help button, enter any word, and see a Contact us option appear. Please tell us your order reference, and we’ll take care of it 👌🏽