Okay, so you bought something and you don't like it. It's not a big issue, we gladly take unopened items back. But please try to limit your returns.
Returns are not cool for the environment nor both yours and our pockets. Frequent or extensive returns will thus result in a block of you being able to purchase any further products from us.
How to return:
1) Take the product/s that you want to return and slip them in a new envelope/box. Make sure it is a well-padded envelope/box for returns because if the jewelry is broken upon its arrival, we won't be able to make a refund. And do not reuse any part of our envelope. They are only designed for one-time shipments and will often break during returns.
2) Download, print, and fill out our return form, and put it inside the envelope/box. Our address is written in this form. Please fill it and send it along with the products you are returning.
3) Being a non-EU country, to avoid your return being stopped in customs, you may need to complete a customs declaration form. When you return your parcel to us, please check with your chosen postal service. If you are meant to complete a customs form and do not, customs will stop and return your parcel to you, at extra cost to you. This is not a process Bodymod can stop or intervene with.
3) Go to the Post Office and have it sent to us or arrange to send it with your chosen postal service. We recommend choosing a delivery method with tracking so that you can track your parcel and be notified once it arrives at our offices. Please note that we do not cover the costs of this return.
If everything is ok, we make a refund 1-8 days upon receiving the return. The refund should be reflected in your account shortly after, but it all depends on the payment method you chose. You will always be notified via e-mail about the refund.
It is a legal requirement that the products you send back have to be inside their original sealed bag. You can read the big "whys" here.
If you return items to us, we are always obligated to refund the money to the source from where it came from. This means that we cannot change the bank account of the reimbursement. We usually process any refund within five business days.
From the time of our reimbursement, it can take anywhere from a few minutes to a week to reach you. This all depends on the payment method you selected and your bank.
You will receive an email containing a credit note once we process your refund. This can also be viewed on your account if the email didn’t go through.
In case you haven’t heard from us regarding a return you made, check your tracking code. If delivered to us, then please allow the above-mentioned time to pass. Check your user account at our site, to see if the credit memo has been issued.
Unfortunately, if the return hasn’t been received by us yet, we cannot do anything to speed it along.