We’re here to help you, don’t worry! 🧘🏻♀️ Usually, there is a good reason for the extended delivery time.
Make sure that your delivery time has expired. It is easy to miscount the days 😉 For our delivery times, click here.
If you order on Friday evening, Saturday, Sunday or a public holiday, your order will be sent on the next business day. For example, if you order at 10:00 pm on Friday, the delivery clock starts on Monday (provided Monday is not a public holiday).
If you need help, contact us, and one of our friendly team will help you 📲
We’re open Monday to Friday. If you message us on a Saturday or Sunday, we will reply to you on Monday 🧑🏽💻👩🏻💻
You can contact us here or press the blue help button, enter any word, and see a Contact us option appear. Then, we need you to tell us your order reference and these 3 things:
(if you don’t have or know your order reference, these 3 will be fine 👍)
- The person’s name the order is for,
- The email address you used for the order, and
- The date you made the order.
We’ll find the order from that and happily assist you 🥰