Changes to my order

• I entered a wrong delivery address
• Can I add an item to an existing order?
• I need to change my order details
• I want to cancel my order

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Report order issue

• I received wrong/defective products
• My order is incomplete

Returns

• I want to return my order
• Do you accept returns?
• Why won't you take my jewelry back?

Payment

• Can I pay with cash upon receiving my order?
• Payment didn't go through
• I cannot complete the payment
• Where can I find my invoice?

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Promos & coupons

• I forgot to use a coupon
• How to use a discount coupon
• I did not receive a discount coupon
• Why didn't I get free shipping?

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